Medical Virtual Assistant

I have a strong background and relevant experience with insurance verification, referrals, authorizations and medical insurance claims.

Provide end to end customer service to customers Take full ownership to resolve customer queries and deliver what matters to the customer on the first call Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issue. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Responsible for monitoring and evaluating agent's calls to providers about benefit and eligibility verification, prior authorization, and claims status