Fraud Analyst | Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

May 3rd, 2024 (12 days ago)

Member Since

February 27th, 2024

Profile Description

A seasoned BPO professional with over 17 years of experience across multiple lines of businesses. With expertise in client relations & collaborative approach, I excel in driving excellence and delivering exceptional results.
I possess a strong aptitude for learning and adapting to new environments, processes, and technologies. With a proactive approach to self-improvement and development, I actively seek out opportunities to expand my skill set and knowledge base. Furthermore, I thrive in dynamic and evolving work environments, where change is embraced as an opportunity for growth rather than a challenge to overcome.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

I have handled almost ALL types of Customer Service Function, from Customer Service, Tech Support, Reservations, Billing & Sales, Escalations, and Fraud Analysis.

Customer Support » Customer Service » Fraud detection

Experience: 5 - 10 years

I was a Check Fraud Analyst for Citibank for 7 years. My job was too detect potential fraud check transactions by analyzing & comparing patterns, discrepancies & anomalies on check image and comparing it to the client's historical checks on file.