Customer Service / Appointment Setter

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

April 17th, 2024 (13 days ago)

Member Since

February 26th, 2024

Profile Description

I previously worked in a mobile telecommunications network for nearly 10 years. My job was to provide customer support for billing, troubleshooting, appointment setting and upselling products and services. I worked as an agent for 7 seven years and 3 years as an Operations Supervisor.

Top Skills

Real Estate » Cold Calling

Experience: Less than 6 months

I have a vast experience dealing various types of customers both inbound and outbound. In my 10 years experience in telecommunications industry, I spent 7 years of it as caller.

Office and Administration » Data Entry

Experience: 5 - 10 years

As a customer service representative, I have to be very specific with the details when documenting the customer's account as to what transpired on the call, the changes made, the offers, and the expectations for the next cycle should changes will push through.

Marketing » Appointment Setting

Experience: 2 - 5 years

I worked with a company before where we have to upsell our products and services (equipment for PWD and cellphone devices/plans) by highlighting the benefits and features they can get from our products. Once we get the customer's buy-in, we then transfer them to the next department who is assign in closing the sale.

Other Skills

Marketing » Social Media Management

Experience: 1 - 2 years

I worked before as a network marketer. When the pandemic strike, I had to switch my strategy from offline into the online world where I used facebook as the main media to promote my products.