I am a goal oriented, a fast learner and a resourceful individual. I have strong management skills. I have great skills in oral and written english and can work with less supervision. I am flexible and can effectively manage self with change by adjusting, adapting and re-prioritizing tasks when needed to be able to accomplish goals within set timeframes.
Ultimately, my goal is to provide the best quality service to my clients and to know new learnings in the process.
Experience: 10+ years
I have been handling a team with mostly around 30 heads since 2012. I started as a Quality Analyst and is currently a Team leader for a health care account/
Experience: 10+ years
I have handled different clients since 2008 with different concerns from different lines of business such as e-commerce, health care, and banking. I do outbound and inbound calls giving excellent customer service at the same time taking escalated calls and providing the best customer satisfaction there is.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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