Customer Service & Resolution Expert /Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.56/hour ($802.56/month)

Bachelors degree

Last Active

March 11th, 2025 (17 days ago)

Member Since

February 25th, 2024

Profile Description

Customer Support & Dispute Resolution Pro | Virtual Assistant | Customer Service Manager | Account Management Associate
I CAN START ASAP AND OPEN TO WORK ON WEEKEND!
I am an Experienced Customer Support & Dispute Resolution Specialist with a background in handling escalations, dispute inquiries and technical support. I help businesses streamline their customer interactions, resolve issues efficiently, and improve customer satisfaction.
I am a highly capable administrative assistant who is reliable, proactive, detail-oriented, highly organized, and can do work independently. With over a decade of experience, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile.
What I Can Do for You? 
*Customer Support that provides timely, professional assistance to resolve queries and issues.*Technical Support that provides expert troubleshooting and user guidance.*Email and Chat Support through prompt and helpful responses via email and chat.*Complaint Resolution by addressing and resolving complaints to enhance satisfaction.*Manage customer inquiries via email, chat, or phone.*Assist with CRM data entry and management.*Provide administrative support (email/calendar management, data entry).*Improve customer retention through proactive service strategies.*Train and coach teams on customer service best practices.
 Why Work with Me?
*10+ years of experience in customer service & dispute resolution.*I have strong problem-solving and conflict-resolution skills.*Excellent communication and attention to detail.*I over deliver and always exceed expectations.*I am extremely professional and always treat everyone with respect.*Extremely responsive and always keep my lines open for communications.*Familiar with CRM,  project management, and ticketing tools (HubSpot, Slack, IssueTrak, etc.) and still learning other valuable tools.*complete work from home set with reliable and fast internet with back up*Negotiable rate.
Let’s discuss how I can support your business! Send me a message, and let’s get started.
Cheers!
Jen M.