Versatile and results-driven professional with over 10 years of experience supporting U.S.-based clients across insurance, BPO, recruitment, and eCommerce environments. I bring a strong blend of administrative support, talent acquisition, customer service, and quality assurance expertise, with a proven ability to improve processes, manage operations, and deliver high-quality results in fast-paced remote settings.
In my most recent role as an Administrative Virtual Assistant for a public adjusting company, I provided executive-level support to the COO for over five years. I handled high-volume communications, coordinated claims-related documentation between adjusters, appraisal teams, and legal departments, and developed efficient tracking systems using Microsoft Excel. I also managed
Previously, I progressed from Recruitment Promoter to Recruitment Officer in a BPO company, where I specialized in end-to-end recruitment for customer service roles across multiple U.S.-based accounts. I focused heavily on sourcing and headhunting, leveraging social media, job fairs, and government partnerships to build strong candidate pipelines. I conducted interviews, managed Applicant Tracking Systems (ATS), and led recruitment teams while improving hiring efficiency through structured reporting and analytics.
I also have experience as a Recruitment Officer and Quality Analyst, where I balanced hiring responsibilities with monitoring customer interactions, evaluating performance, and coaching agents to meet client standards. This strengthened my ability to identify top-performing candidates and align recruitment decisions with real operational needs.
My career began in customer service, where I spent six years supporting diverse U.S. accounts including financial services, fraud prevention, claims, mobility, and subscription-based industries. This experience built a strong foundation in communication, problem-solving, and customer satisfaction.
I am highly proficient in tools such as Microsoft Excel, Google Workspace, Outlook, ATS platforms, Shopify, Zendesk, and communication systems. I am known for my adaptability, strong work ethic, and ability to bridge administrative, recruitment, and operational functions to support business success.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
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