Dedicated and enthusiastic professional with a background in online teaching, equipped with CompTIA A+ and Network+ certifications, seeking to transition into a rewarding career in IT and Cyber Security. Adept at leveraging strong problem-solving skills and a detail-oriented approach to tackle complex technical challenges. Eager to apply and expand knowledge in cybersecurity tools and practices while contributing to a dynamic team environment.
Experience: 10+ years
Native-level English Fluency
Experience: 1 - 2 years
Customer service and support through good line of questioning to understand the problem, familiarity with various operating systems (Windows and Linux), software and hardware troubleshooting, and documentation. All in a remote environment.
Experience: 1 - 2 years
Handling technical queries and giving prompt answers to clients
Experience: 6 months - 1 year
Documenting technical support and assistance to end-users
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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