Erika

Customer Service Associate

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 13th, 2024 (3 days ago)

Member Since

February 22nd, 2024

Profile Description

I have been in the call center industry for almost 8 years. I have expertise in internet troubleshooting, addressing bill concerns and also sales.

Top Skills

Customer Support

Experience: 5 - 10 years

In 2014, I was hired as a Technical Support Representative for Time Warner Cable's Internet in Convergys, our main task is to help customers in troubleshooting the internet and part of our job is to upsell or pitch an upgrade for the customer's current plan. I worked there for 3 years and a few months. In 2018, I worked at Transcom as a Billing Representative for Comcast, mainly providing information especially when there are bill changes, our job also includes sales as we offer additional products for the customers to enjoy. With Comcast, I was able to experience being a Voice Rep and a work from home Chat Rep during the pandemic. I've been with the company for more or less 3 years.

Customer Support » Technical Support

Experience: 2 - 5 years

In 2014, I was hired as a Technical Support Representative for Time Warner Cable's Internet in Convergys, our main task is to help customers in troubleshooting the internet and part of our job is to upsell or pitch an upgrade for the customer's current plan. I worked there for 3 years and a few months. In 2018, I worked at Transcom as a Billing Representative for Comcast, mainly providing information especially when there are bill changes, our job also includes sales as we offer additional products for the customers to enjoy. With Comcast, I was able to experience being a Voice Rep and a work from home Chat Rep during the pandemic. I've been with the company for more or less 3 years.

Marketing » Sales

Experience: 5 - 10 years

In 2014, I was hired as a Technical Support Representative for Time Warner Cable's Internet in Convergys, our main task is to help customers in troubleshooting the internet and part of our job is to upsell or pitch an upgrade for the customer's current plan. I worked there for 3 years and a few months. In 2018, I worked at Transcom as a Billing Representative for Comcast, mainly providing information especially when there are bill changes, our job also includes sales as we offer additional products for the customers to enjoy. With Comcast, I was able to experience being a Voice Rep and a work from home Chat Rep during the pandemic. I've been with the company for more or less 3 years.

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

In 2014, I was hired as a Technical Support Representative for Time Warner Cable's Internet in Convergys, our main task is to help customers in troubleshooting the internet and part of our job is to upsell or pitch an upgrade for the customer's current plan. I worked there for 3 years and a few months. In 2018, I worked at Transcom as a Billing Representative for Comcast, mainly providing information especially when there are bill changes, our job also includes sales as we offer additional products for the customers to enjoy. With Comcast, I was able to experience being a Voice Rep and a work from home Chat Rep during the pandemic. I've been with the company for more or less 3 years.

Customer Support » Sales Support

Experience: 5 - 10 years

In 2014, I was hired as a Technical Support Representative for Time Warner Cable's Internet in Convergys, our main task is to help customers in troubleshooting the internet and part of our job is to upsell or pitch an upgrade for the customer's current plan. I worked there for 3 years and a few months. In 2018, I worked at Transcom as a Billing Representative for Comcast, mainly providing information especially when there are bill changes, our job also includes sales as we offer additional products for the customers to enjoy. With Comcast, I was able to experience being a Voice Rep and a work from home Chat Rep during the pandemic. I've been with the company for more or less 3 years.

Customer Support » Customer Service

Experience: 5 - 10 years

In 2014, I was hired as a Technical Support Representative for Time Warner Cable's Internet in Convergys, our main task is to help customers in troubleshooting the internet and part of our job is to upsell or pitch an upgrade for the customer's current plan. I worked there for 3 years and a few months. In 2018, I worked at Transcom as a Billing Representative for Comcast, mainly providing information especially when there are bill changes, our job also includes sales as we offer additional products for the customers to enjoy. With Comcast, I was able to experience being a Voice Rep and a work from home Chat Rep during the pandemic. I've been with the company for more or less 3 years.

Customer Support » Active Listening

Experience: 5 - 10 years

In 2014, I was hired as a Technical Support Representative for Time Warner Cable's Internet in Convergys, our main task is to help customers in troubleshooting the internet and part of our job is to upsell or pitch an upgrade for the customer's current plan. I worked there for 3 years and a few months. In 2018, I worked at Transcom as a Billing Representative for Comcast, mainly providing information especially when there are bill changes, our job also includes sales as we offer additional products for the customers to enjoy. With Comcast, I was able to experience being a Voice Rep and a work from home Chat Rep during the pandemic. I've been with the company for more or less 3 years.

Basic Information

Age
31
Gender
Female
Website
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Address
Bago City, Negros Occidental
Tests Taken
IQ
Score:  108
DISC
Dominance: 47
Influence: 10
Steadiness: 36
Compliance: 7
English
C2(Advanced/Mastery)
Uploaded ID
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