Work Force Management Real Time Analyst and Email Support

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

High school diploma

Last Active

March 28th, 2024 (30 days ago)

Member Since

February 21st, 2024

Profile Description

I've been in the industry for almost 10 years and handled several accounts with different modalities such as chat, email, and messaging. Throughout the years, I've experienced different opportunities and gained knowledge strengthening my abilities and skills. Nevertheless, I remain keen to continue learning and embracing new experiences, both for my personal development and to contribute to the growth of the company I am about to join. With the experience that I have, I learned to be independent but also a team player who can work with passion and integrity.
As an Email Support, I mastered how to resolve complicated issues that a customer experienced by familiarizing myself with product knowledge and expressing my soft skills towards the situation. I also learned that everything can be resolved or has a way to be resolved if you know the product that you're representing. I can turn a negative situation into a good experience for almost every user.
As a Work Force Management Real Time Analyst, I've excelled in using MS Excel, PowerPoint, Word, Teams, Outlook, Google Docs, and other online application platform. I also struggled but succeeded on my way up the ladder by creating a step-by-step goal to meet the metrics provided by the client. To do that, I managed to have a good relationship with operations to exchange ideas and strategize on how best to attain our objectives. I also conducted real-time support to operations to ensure they delivered the necessary metrics and issued real-time reports to ensure everyone was informed about the current status of the Line of Business (LOB), promoting visibility and aiding operations in making informed decisions.
Because of that, I received commendation from several leads for my contribution to the team's success in implementing the action plan, ensuring that the Line of Business (LOB) met the required metrics.