Virtual Assistant|Onboarding and Customer Service

Overview

Looking for full-time work (8 hours/day)

at $9.91/hour ($1,920.00/month)

Bachelors degree

Last Active

June 4th, 2026 (3 days ago)

Member Since

August 1st, 2016

Profile Description

I’m an operations-focused Virtual Assistant with over 10 years of experience supporting service-based businesses in client support, onboarding, and systems management.

I’ve handled end-to-end operations including membership tracking, billing, client communication, and internal coordination—ensuring both clients and teams have a seamless experience. Beyond execution, I also help improve how things work by organizing workflows, creating SOPs, and building structured systems using tools like ClickUp, Notion, and ---------- .

I bring a balance of reliability, attention to detail, and strong communication—making me a dependable partner for business owners who need someone to not just assist, but take ownership and keep things moving.

What my clients say about me:

"Irene supported our operations team and brought genuine care to everything she did -- she was invested in the success of our members, the team and the mission of the company.

On the operations side, she owned all membership tracking, managing member status, payments, interactions, and outreach for our coaches and sales team. She handled payment failures and issues as they came up and kept everything organized and moving. She's detail-oriented and good at following through on SOPs, which made her reliable in a role that required a lot of moving pieces.

She also managed all communication with our members directly, and we consistently heard positive feedback fro ---------- mbers about their interactions with her.

She communicates well, has a team-first attitude, and is someone who takes her responsibilities seriously."

- Michael P.

"Irene provides a fast, professional and reliable service. We plan to use her for future opportunities." - Mike C.

"Irene is best for doing visual content. She can start creating a good Pinterest account from start to finish. She typically a VA that you will love to work with. She can work without supervision and can learn things on its own." - Coach Riz