Overview
Looking for full-time work (8 hours/day)
at $5.80/hour ($1,020.80/month)
Bachelors degree
Last Active
May 7th, 2024 (2 days ago)
Member Since
February 20th, 2024
Profile Description
Accomplished and versatile Sr. Service Delivery Manager with over two decades of comprehensive experience in IT leadership, with 18 of those years in the BPO industry specializing in program management, project management, operations management, account management, and service delivery.
Possessing a proven track record of driving operational excellence, exceeding service level agreements, process improvement, budget management, and enhancing client satisfaction, I have consistently optimized processes to achieve significant ROI-driven outcomes.
Holding a rich array of certifications, including ITIL® 2011 Foundation, Lean Six Sigma Yellow Belt, PMI® Program and Project Management Foundations, and ServiceNow® Certified IT Leadership Professional with plans to pursue continued training in ITIL® V4 Foundation, Prince2®, PMI® CAPM, PMI® PMP, and Lean Six Sigma Black Belt shows my commitment to industry best practices, operational excellence, and continuous improvement.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Customer Support » IT
Experience: 10+ years
Professional Services » Management Services » Software Development Project Manager
Experience: 10+ years
Other Skills
Basic Information
- Age
- 47
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Juan, Metro Manila
- Uploaded ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
