Sherlyn

CSR/Guest support/VA - STR/LTR for Airbnb, VRBO, MRO,

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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

April 26th, 2024 (6 days ago)

Member Since

February 19th, 2024

Profile Description

Dynamic and customer-focused professional with a proven track record in the hospitality industry, specifically in the realm of vacation rentals. I bring to the table nearly five years of hands-on experience in managing customer interactions across various platforms, including calls, emails, and live chats. My expertise lies in understanding the unique needs of each guest, and providing tailored solutions that enhance their vacation experience. I pride myself on my ability to build and maintain strong relationships with clients, and my commitment to delivering exceptional service at all times. My goal is to create memorable experiences for our guests, and to contribute positively to the growth of the organization.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Answering questions and concerns through chat support with guests.

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

Taking inbound and outbound calls for guests, homeowners, 3rd party representatives from different platforms and field operations team.

Customer Support » Customer Service

Experience: 2 - 5 years

Assisted guests with their reservations. Answers inquiries, pre arrival and post departure questions and concerns.

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Answering questions and concerns through email support with guests and 3rd party representatives from different platforms.

Customer Support » Sales Support

Experience: 2 - 5 years

In an inquiry phase, my goal is to have the potential guests trust that they can assure a best service and hosting from us.

Customer Support » Customer Service » Payment Processing

Experience: 2 - 5 years

I am very careful with payment processing including refunds.

Basic Information

Age
28
Gender
Female
Website
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Address
Sibulan, Negros Oriental
Tests Taken
IQ
Score:  113
DISC
Dominance: 43
Influence: 21
Steadiness: 23
Compliance: 13
English
C1(Advanced)
Uploaded ID
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