Technical Support, Customer Support, Lead Generation Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 20th, 2024 (7 days ago)

Member Since

February 17th, 2024

Profile Description

With over 6 years of work experience in lead generation and technical support, I have developed strong skills and competencies that enable me to provide excellent service and solutions to customers and clients. My mission is to help businesses grow and succeed online by offering web design services, domain and DNS support, and account management. I enjoy working with a diverse and collaborative team that shares the same vision and values, which challenge me to learn and improve daily.
In my most recent role as a Lead Generation Specialist at Simple Biz, I helped generate possible clients for the sales team by proactively offering web design services to potential leads. I also cold-called business owners around the U.S., updated CRM and spreadsheets for KPIs, and followed up with prospects to close deals. As a Technical Support Specialist at Unity Communications and TELUS International, I assisted customers with product concerns, gave possible advanced troubleshooting methods for product issues, configured DNS settings, and handled chats, emails, and calls. I used my customer service, computer hardware, and computer literacy skills to ensure customer satisfaction and retention.

Top Skills

Customer Support

Experience: Less than 6 months

With six years of extensive experience in customer support, I have developed a deep understanding of customer needs, honed my communication skills, and mastered the art of resolving issues efficiently. My track record reflects a commitment to providing exceptional service, adapting to diverse scenarios, and continuously improving. This wealth of experience positions me as a seasoned professional ready to contribute valuable insights and skills to your team.

Customer Support » Technical Support

Experience: 2 - 5 years

As a tech-savvy professional with a robust background in customer support, I am particularly aligned with technical support roles. My experience includes stints with prominent names such as Google and Microsoft, where I've successfully navigated complex technical issues. This, combined with my inherent passion for technology, positions me as an ideal candidate for any technical support-oriented position.

Customer Support » Sales Support » Lead Generation

Experience: 1 - 2 years

In my most recent role as a Lead Generation Specialist, I excelled in handling 300-500 calls daily for over a year. This experience not only reflects my efficiency in managing high call volumes but also underscores the confidence I've established in engaging with prospects. I am eager to leverage this expertise in contributing to dynamic and results-driven environments.

Other Skills

Office and Administration » Administrative Support

Experience: 2 - 5 years

During my tenure as an Administrative Assistant at Coursehorse, I honed my computer literacy skills through meticulous handling of administrative tasks and data entry. This experience has strengthened my proficiency in utilizing various software and tools, making me well-equipped for tasks requiring strong computer skills.