I am proactive, responsible, can work with teams or individually. I can also adapt well in my work environment, I do things in a timely manner and with comprehension. I can say that I am easy to train with tools that I am new to.
Have been a customer service representative for both phone or chat support for one year and a half, and escalation support for less than 6 months
I was trained to be a Proposal Writer (Aurora, Open Solar), I can also do a Heat Pump estimate (CoolCalc) for half a year.
I can send out
I have been with multiple clients from different states and can schedule meetings (Google Meet, Google Calendar)
Tools that I am familiar with: CSC Amazon Tool, Aurora, Open Solar, CoolCalc, Google Services (Meet, Calendar, Keep, Sheets, Docs, Mail Merge), Canva, Outlook, Grammarly, Monitask, Basecamp
Experience: 1 - 2 years
I was commended for being an Employee of the month since I surpassed the standards of operation and went above and beyond to my customers . I was also able to become part of the Escalation Team
Experience: 1 - 2 years
was able to improve my typing speed
Experience: 1 - 2 years
was able to set my tone depending on customer's pace
Experience: 6 months - 1 year
Was able to know how to send multiple emails in a short time using mail merge or Gmail (BCC)
Experience: 6 months - 1 year
Introduced me to Calendly to schedule meetings with potential customers
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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