Joanne

General Virtual Assistant

70 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

High school diploma

Last Active

June 14th, 2024 (2 days ago)

Member Since

February 13th, 2024

Profile Description

I am proactive, responsible, can work with teams or individually. I can also adapt well in my work environment, I do things in a timely manner and with comprehension. I can say that I am easy to train with tools that I am new to.
Have been a customer service representative for both phone or chat support for one year and a half, and escalation support for less than 6 months
I was trained to be a Proposal Writer (Aurora, Open Solar), I can also do a Heat Pump estimate (CoolCalc) for half a year.
I can send out email using Google Sheets and Google Docs: Mail Merge
I have been with multiple clients from different states and can schedule meetings (Google Meet, Google Calendar)
Tools that I am familiar with: CSC Amazon Tool, Aurora, Open Solar, CoolCalc, Google Services (Meet, Calendar, Keep, Sheets, Docs, Mail Merge), Canva, Outlook, Grammarly, Monitask, Basecamp

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

I was commended for being an Employee of the month since I surpassed the standards of operation and went above and beyond to my customers . I was also able to become part of the Escalation Team

Other Skills

Customer Support » Chat Support

Experience: 1 - 2 years

was able to improve my typing speed

Customer Support » Phone Support

Experience: 1 - 2 years

was able to set my tone depending on customer's pace

Office and Administration » Email Management

Experience: 6 months - 1 year

Was able to know how to send multiple emails in a short time using mail merge or Gmail (BCC)

Real Estate » Appointment Setting

Experience: 6 months - 1 year

Introduced me to Calendly to schedule meetings with potential customers

Basic Information

Age
24
Gender
Female
Website
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Address
Mandaue, Cebu
Tests Taken
IQ
Score:  105
DISC
Dominance: 41
Influence: 27
Steadiness: 20
Compliance: 12
English
C1(Advanced)
Uploaded ID
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