Content Moderator/Cold Caller/Appointment Setter

I supervised and reviewed user-generated content submitted to an online platform, ensuring all items were correctly categorized, free from scams, and compliant with platform policies and legal standards. My responsibilities included content review, quality assurance, flagging and escalating violations, and ongoing platform safety and content monitoring. I used CMS tools to separate appropriate and inappropriate content for the intended audience, and CRM tools such as Zoho Mail and Slack to track compliance and coordinate with the team. I was recognized as Best Employee of the Month from October to December 2021 and can provide a Certificate of Employment (COE) upon request.

I worked with a marketing firm setting appointments for prospects interested in home remodeling, providing qualified clients for general contractors and residential remodelers. The role involved B2C outreach through cold calling, SMS, and email using platforms such as Alloware and GoHighLevel, along with consistent client communication and relationship management. I handled high-volume chat and inbox interactions, qualified leads, and managed timely follow-ups to ensure strong conversion and client satisfaction.

I handled outbound sales and customer engagement for physical media products, including DVDs, while supporting cause-driven sales and fundraising initiatives. The role focused on charity outreach for breast cancer awareness and patient support, combining persuasive communication with empathetic engagement to drive contributions, build awareness, and maintain positive customer relationships.

I worked with Intuit QuickBooks, supporting medium-sized businesses in the U.S. by helping them organize federal and state taxes, manage employee payroll, and troubleshoot accounting software issues. The role involved multi-channel customer support through inbound and outbound calls as well as chat, including B2B cold calling, prospecting, and follow-ups. I used CRM tools such as Salesforce to track daily productivity and provided technical support to small business owners, assisting them in accurately tracking profit and loss to improve their financial management.

I worked with Intuit QuickBooks, supporting medium-sized businesses in the U.S. by helping them organize federal and state taxes, manage employee payroll, and troubleshoot accounting software issues. The role involved multi-channel customer support through inbound and outbound calls as well as chat, including B2B cold calling, prospecting, and follow-ups. I used CRM tools such as Salesforce to track daily productivity and provided technical support to small business owners, assisting them in accurately tracking profit and loss to improve their financial management.