Customer Relations Pro ~ Multimedia Design Specialist

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

May 16th, 2024 (4 days ago)

Member Since

February 13th, 2024

Profile Description

To work in a company where I could showcase my full potential, share the best of my abilities, and integrate my learnings by possessing highest level of performance in achieving the continuous development of the company.                                                                                                                                                                          
Customer Assistance:
• Provide exceptional customer service by addressing inquiries, concerns, and requests promptly and professionally.
• Assist Boost Mobile customers with account information, plan details, and device troubleshooting.
• Ensure a positive customer experience by actively listening, empathizing, and resolving issues effectively.

Appointment Setter/Sales Representative/Customer Service Representative:
• Serve as the first point of contact for potential clients, addressing inquiries and providing information.
• Schedule appointments for sales representatives and maintain an organized calendar.
• Assist in sales processes, ensuring a positive customer experience through effective communication.

Scheduling Jobs:
• Coordinate and manage the scheduling of client's deposition, trials, and other meetings.
• Collaborate with teaUpgrade to see actual infombers to ensure efficient allocation of resources and timely completion of tasks.
• Monitor project timelines and communicate any potential delays to the relevant stakeholders.

File Management:
• Organize and maintain multimedia files, ensuring easy access for the team.
• Implement file naming conventions and folder structures for efficient retrieval.

Transcribing:
• Transcribe audio and video content accurately and efficiently.• Convert spoken words into written text, maintaining clarity and context.
• Edit and proofread transcriptions to ensure accuracy and quality.
• Manage transcription workflow and prioritize tasks based on project deadlines.

Communication:
• Communicate with customers through various channels, including phone, email, and chat, to provide accurate and helpful information.
• Collaborate with teaUpgrade to see actual infombers and other departments to obtain necessary information and resolve complex customer issues.

Product Knowledge:
• Stay updated on Boost Mobile products, services, and promotions to effectively educate and guide customers.
• Provide detailed information on features, plans, and pricing, ensuring customers make informed decisions.

Problem Resolution:
• Identify and analyze customer concerns, troubleshooting technical issues, and providing step-by-step solutions.
• Escalate unresolved issues to higher-level support or appropriate departments, following established protocols.

Documentation:
• Maintain detailed and accurate records of customer interactions, including issues raised, resolutions provided, and follow-up actions required.
• Use customer relationship management (CRM) tools to track and manage customer cases.

Quality Assurance:
• Adhere to established quality standards and procedures in handling customer interactions.
• Participate in regular training sessions to enhance product knowledge and customer service skills.

Customer Feedback:
• Gather customer feedback and insights to identify areas for improvement in products and services.
• Provide feedback to the management team on common customer issues and potential enhancements.

Graphic Designing for Social Media Content:
• Conceptualize and create visually appealing graphics for various social media platforms.
• Ensure designs align with brand guidelines and resonate with the target audience.
• Collaborate with the marketing team to understand content requirements and design compelling visuals.

Social Media Posting/Scheduling of Flyers:
• Manage and maintain an organized content calendar for social media platforms.
• Schedule and post designed flyers in a timely manner to maximize engagement.

Creating Video Ads/Video Flyers for Social Media:
• Develop engaging video content for promotional purposes.• Utilize video editing tools to create eye-catching ads and flyers.
• Collaborate with the marketing team to align video content with campaign goals.

Adaptability:
• Demonstrate flexibility in handling changing customer service needs, work schedules, and technology updates.
• Proactively seek opportunities for personal and professional development to enhance job performance.

Resume
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