Overview
Looking for full-time work (8 hours/day)
at $8.96/hour ($1,576.96/month)
Bachelors degree
Last Active
April 25th, 2024 (10 days ago)
Member Since
February 13th, 2024
Profile Description
Hello, my name is Bridgett Rubin, I started my career way back 2013 as a Frontline Specialist l for Expedia, it's a sales account and we focused on assisting the customers on getting their hotel reservations, I worked as a sales agent for a year and after that I moved up and I've worked as a Quality Analyst for eBay for 4 years and I'm part of the resolutions department wherein we handle cases or disputes for customers who encountered problems for their online orders. The skills and tasks as a Quality Analyst includes evaluating calls for the agents, provide feedback about their performance, weekly calibrations and I'm also assigned to do special projects for the clients to target performance scores. After that I worked my way up I've worked as a Senior Online specialist for JP Morgan Chase and Co. for 5 years for the retails department. I handled banking inquiries like opening and closing bank accounts, payment collections, transaction disputes,
I also handled escalated calls and tracks customer complaints.
With my customer service experience, I have mastered my multitasking skills and project management. If you need someone who can multitask and efficient I can definitely assist you.
I'm a person that requires minimum supervision once I've learned the ropes.
Top Skills
E-Commerce » Inventory Management » Quality Control
Experience: 2 - 5 years
I've worked as a Quality Analyst for eBay for 4 years and I'm part of the resolutions department wherein we handle cases or disputes for customers who encountered problems for their online orders. The skills and tasks as a Quality Analyst includes evaluating calls for the agents, provide feedback about their performance, weekly calibrations and I'm also assigned to do special projects for the clients to target performance scores.
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
I've worked as a Quality Analyst for eBay for 4 years and I'm part of the resolutions department wherein we handle cases or disputes for customers who encountered problems for their online orders. The skills and tasks as a Quality Analyst includes evaluating calls for the agents, provide feedback about their performance, weekly calibrations and I'm also assigned to do special projects for the clients to target performance scores.
Customer Support » Ecommerce » Ebay
Experience: 2 - 5 years
I've worked as a Quality Analyst for eBay for 4 years and I'm part of the resolutions department wherein we handle cases or disputes for customers who encountered problems for their online orders. The skills and tasks as a Quality Analyst includes evaluating calls for the agents, provide feedback about their performance, weekly calibrations and I'm also assigned to do special projects for the clients to target performance scores.
Other Skills
Customer Support » Sales Support
Experience: 6 months - 1 year
Answers phone calls from customers and deals with problems as they arise. Assists the customers in making their hotel reservations.
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Uploaded ID
- Sign Up with Pro Account to View
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