Nurse with a Tech Edge: 10 years in Customer Service and Tec

***Regular***Night Shift*** •Provide expertise in customer service strategies, ensuring the team adheres best practices. •Conduct comprehensive training sessions for new and existing customer service representatives, fostering skill enhancement and knowledge growth. •Implement and maintain rigorous quality standards to ensure consistent and exceptional customer interactions. •Act as the go-to person for complex customer issues, utilizing your experience to guide swift and effective problem resolution. •Identify opportunities for process optimization and efficiency within the customer service department. •Work closely with cross-functional teams to integrate customer-centric approaches across the organization. •Generate insightful reports on key customer service metrics, providing recommendations for continuous improvement. •Stay abreast of industry trends and emerging technologies, bringing innovative solutions to the customer service strategy.

***Regular***Night Shift*** * Diagnose and resolve technical issues related to services, including internet, TV, and phone, by providing effective troubleshooting support. * Offer comprehensive technical support to customers via phone, chat, or email, guiding them through step-by-step solutions and ensuring a positive customer experience. * Assist customers in the activation and configuration of services, ensuring seamless connectivity and functionality. * Provide expertise in resolving hardware and software issues related to equipment, such as modems, routers, set-top boxes, and associated devices. * Utilize remote access tools to troubleshoot and resolve technical issues, minimizing the need for on-site support and ensuring timely problem resolution. * Guide customers through service upgrades, changes, or modifications, ensuring a smooth transition and addressing any technical concerns.

***Regular***Night Shift*** •Provide expertise in customer service strategies, ensuring the team adheres best practices. •Conduct comprehensive training sessions for new and existing customer service representatives, fostering skill enhancement and knowledge growth. •Implement and maintain rigorous quality standards to ensure consistent and exceptional customer interactions. •Act as the go-to person for complex customer issues, utilizing your experience to guide swift and effective problem resolution. •Identify opportunities for process optimization and efficiency within the customer service department. •Work closely with cross-functional teams to integrate customer-centric approaches across the organization. •Generate insightful reports on key customer service metrics, providing recommendations for continuous improvement. •Stay abreast of industry trends and emerging technologies, bringing innovative solutions to the customer service strategy.