Customer Service Representative/Chat Support/Administrative Assistant

I worked under Concentrix and I am a live Chat Support Advisor for more than five years for US/CA customers for one of the biggest gadget brand in the US. I started as a Sales Chat Support LOB where I assisted customers in choosing the best device for tailored for their needs and then later was upskilled to handle post purchase concerns as a Customer Service Chat Support. As a Service Chat Support, I handled inquiries, order tracking, delivery dispute, payment concerns, and cancellation/return of orders.

I have an experience as a Customer Service Representative (Voice) at United Health Group for more than two years and was able to handle four LOB (Billing, Clinical Intake, Benefits and Eligibility and Claims). I helped members and later on providers in the US regarding checking patient's healthcare insurance coverage.

I have basic experience in doing administrative tasks and special projects as a Training Assistant of the Training Officer under the Focal Person of Gender and Development Program of Central Bicol State University of Agriculture in Camarines Sur (1 year and 5 months). I assisted in conducting trainings and seminars for livelihood or capability programs in line with GAD goals in and outside the university.