Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.40/hour ($1,126.40/month)

Bachelors degree

Last Active

April 19th, 2024 (13 days ago)

Member Since

February 9th, 2024

Profile Description

With a rich tapestry of professional experiences across diverse industries, I bring a wealth of expertise in customer service and meticulous attention to detail to every role I undertake. My journey began at Yngen DataCom Corp., where I served as a Business Travel Consultant. In this dynamic position, I facilitated seamless business-to-business travel support via email, chat, and phone channels. From manual bookings to modifications and cancellations, I ensured that every aspect of the travel process was executed with precision and efficiency. Transitioning to a role in Quality Assurance within the same organization, I undertook the responsibility of conducting weekly evaluations across multiple communication channels. This involved assessing performance metrics, providing constructive feedback to agents, and compiling comprehensive reports to drive continuous improvement initiatives. Additionally, I collaborated closely with team leaders, engaging in QA talks and coaching sessions to enhance overall service quality. Prior to my tenure at Yngen DataCom Corp., I served as a Customer Service Representative at Genpact, where I provided comprehensive support to clients of BMO Harris/Bank of Montreal. Handling account inquiries, online banking troubleshooting, and claims filing, I consistently delivered prompt and effective solutions while also identifying opportunities to upsell overdraft protection services. My tenure at Alorica further honed my customer service acumen, particularly within the realm of retention strategies. As part of the retention team for Sirius XM, I adeptly navigated customer concerns and preferences, presenting tailored solutions to retain their loyalty. Additionally, I leveraged my expertise in account maintenance and troubleshooting to enhance the overall customer experience. Before venturing into the realm of corporate customer service, I gained valuable experience as a Department Store Checker at Landmark SuperCity Alabang. In this role, I meticulously cross-checked item quantities, ensured accurate bagging and packing, and verified credit/debit card transactions, fostering a seamless and efficient checkout process for customers. With a proven track record of excellence in customer service and a dedication to continuous improvement, I am poised to contribute effectively to any team or organization I join.