Current Employment Status:
Hired Part Time on May 16, 2022

ddc14df898

Executive VA | Email & Chat Technical Support Specialist

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EXPECTED SALARY
Php 40,000.00/month
( $731 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $4.23 USD/hr )
EXPERIENCE OVERVIEW
Customer/Technical Support Rep, Wordpress + WooCommerce, Ebay, Order Fulfilment, Music production, Sales and Ecommerce manager
BASIC INFORMATION
Age:
26
Gender:
Male
Location:
General Santos City, South Cotabato
Tests Taken:
IQ
Score:  125

DISC
Dominance:40
Influence:9
Steadiness:17
Compliance:34

English
 C2(Advanced/Mastery)
Last Active:
September 30th, 2022 (64 days ago)
Member Since:
July 25th, 2016
SKILL SUMMARY

With approximately 5 years of working remotely and virtually, I've gained a lot of skills and I've loved being a remote worker throughout the years. I've been exposed to different niches but I can't deny there are still so many things to learn, and I'd be glad to take that opportunity.

Below is a list of my notable skills:
- Customer Support (Email and Chat)
- Technical Support (Email and Chat)
- WordPress Website Manager (+ WooCommerce)
- Ecommerce Manager (eBay, Amazon Seller Central)
- Order Fulfillment Specialist (Orderhive, Ebay, Amazon, WooCommerce, Etsy, Reverb)
- Product Listing on Amazon, eBay, Etsy, Reverb
- Support Ticketing System Specialist (Zendesk and Freshdesk)
- Wix Website Front End Manager
- Audio Editing and Music Production (Adobe Audition, Ableton, Studio One, Audacity)
- Knowledge in domains, Cpanel, Cloudflare, GoDaddy, Namecheap, Hosting Providers, etc.

I started my VA journey working as an Email Customer Support Representative in a USA startup Tech company called "TrackR" (at that time) and was also a former Technical Support team manager back in their team. After separating ways with TrackR due to some personal reasons, I've started a new track with an Australian automotive company in Victoria, Australia. I've worked with them for more or less two years as a Customer and Technical Support Representative (chat and email), Order Fulfilment Specialist, Product Lister (Codisto & Wix), and Website Manager (graphics and ads). I managed their eBay store as well and am very used to processing returns, unpaid items, and other cases, processing orders, asking for the credit of fees, etc..

Aside from what I've mentioned above, I'm also a freelance home MIDI producer and skilled in some audio editing software, since I'm a multi-instrumentalist and a devoted Christian musician myself. I've created some self-made backtracks/multi-tracks before and I'm still planning to do so when I get to have my own equipment. With that being said, Music is one of my passions.

I do have skills in graphics, especially in Photoshop and Canva. I used to make T-shirt designs when I don't have anything else to do. I would then pass those designs/layout designs onto my friend who has a Tshirt Printing business in the past.

I also have technical skills mainly on laptops, PCs, and audio equipment. I do fix some software problems on PCs, too.

Additionally, I was a former data encoder in one of the Gov't agencies in our city; a contractual job. I'm detail-oriented, observant and most of the time, I'm quiet. I tend to analyze things first before taking a step.

I'm now a father of two girls. My family is my inspiration to work hard aside from my God. If you wanted to know more about me, please feel free to message me. I'd be glad to share more info about myself and even consider taking more opportunities. 

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Quality Assurance
  • Translation
  • Writing
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Wordpress
  • Graphics Editing
  • Recording Audio
  • Video Editing
  • Customer Support
  • Email Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • SEO
  • Social Media Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Facebook Ads

Web Development
SKILL RATING
  • Javascript
  • WooCommerce
  • Wordpress Development

Webmaster
EXPERIENCE

I have good knowledge when it comes to hosting (Cpanel) and Wordpress websites, posts, editors, etc..

SKILL RATING
  • Cpanel
  • Ecommerce / Shopping Carts
  • Wordpress

Graphics & Multimedia
EXPERIENCE

I'm a musician at the same time a tech specialized on PC's/laptops, music instruments and accessories, a rookie self-learning sound engineer and a MIDI producer. I also have skills in photoshop, e.g in creating designs/layouts.

SKILL RATING
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Software QA Testing

Customer Service & Admin Support
EXPERIENCE

I'm a tech guy, specialized on musical instruments and I do formats on PC's/laptops up to this day. I also worked for an international company as a Technical Support Rep and have been a General Customer Service Agent, as well.

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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