Customer Phone Support | VA | SME | Technical Support

Overview

Looking for full-time work (8 hours/day)

at $4.66/hour ($820.16/month)

Bachelors degree

Last Active

April 3rd, 2024 (32 days ago)

Member Since

February 9th, 2024

Profile Description

I am looking for a Virtual Assistant/Online Jobs. 

Count me in for your team if you're seeking someone who can help your line of business to grow and be more successful. I'm interested to gain and expand my skill set alongside with new colleagues. 

Listed underneath are my work experience: 

Took 4 years in Bachelor of Science in Education major in Biological Sciences.
6 months of practice teaching in a public school.
A volunteer teacher in a small community conducted by a community leader 

1 year as a Sales Executive in one of the big car companies in the world.
*Responsible for meeting the sales quota on a monthly basis
*Provide after sales services
*Ability to close deals in a timely manner
*Making a follow up for every pipeline/potential client and making sure to answer all inquiries. 

5 YEARS IN AN INTERNATIONAL BPO VOICE SET UP

-Customer Phone Support experience (3 years).
*Manage incoming calls, emails and live chat
*Customer Satisfaction
*Patience, Empathy and strong authority to resolved issues and problems.
*Ability to turn tables and making customer happy after resolution was provided
*First call resolution

-Repeat Caller Specialist
*Understand and probe necessary questions.
*Resolve issue that previous representative was not able to do so.
*Ability to understand the emotion of the caller
*Turn frustration to satisfaction

-Escalations 
*Handle escalated calls
*Ability to answer all legal matters
*Settle and convert bad to good situation
*Get insights and feedback to improve the service

-Technical Support (1 year) 
*Share Technical knowledge to customer on how to use the product. 
*Offer Troubleshooting over the phone
*answering all inquiries with a little and simple explanation
*Extensive skill and following all guidelines to fix a product
*Thinking outside the box to come up with a magical resolution

-Subject Matter Expert (1 year)
*Fill in gaps between the particular subject and the people in the operation.
*Analyze complex issues and decision making
*In-depth knowledge in a particular line of business
*Content update- responsible of sharing business up-to-date information
*Help Managers and Supervisors by looping-in to every coaching sessions.
*Attend meetings and finishing admin tasks.