Virtual Assistant | Quality Analyst | Bookkeeper

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 25th, 2024 (10 days ago)

Member Since

February 9th, 2024

Profile Description

With a educational background in Business Information Management and over six years of experience in customer support, I am a Service, Quality, Risk, and Compliance Specialist at Uber, where I ensure excellent and consistent service delivery to our customers and partners. I have completed multiple LinkedIn certifications to advance my career as an individual contributor, and to enhance my skills in diversity, equity, inclusion and belonging (DEIB), marketing analytics, and communication.

As part of the US&C Quality team, I have contributed to improving the service quality and customer satisfaction of the company by performing data entry, call center administration, and quality assurance tasks. I have also supported the resolution of complex and escalated issues, and facilitated the training and coaching of new hires and agents. I am passionate about learning new things and collaborating with others, and I strive to uphold the company’s mission, vision, and values.