Experienced Customer Service and Technical Support Supervisor with a track record of delivering exceptional service.
Experience: 2 - 5 years
• Experienced Technical support handling US and Australian telco account • Excellent Communication Skill • Strong decision Making and Problem Solving skills • Knowledgeable in call center tools and processes • People Management Skill
Experience: 5 - 10 years
•Responsible for the attainment of client set goals, efficiency targets and overall team performance •Performs consistent and affective coaching sessions to address performance gaps •Analyzes agents performance and develops action plan to bridge gaps •Conducts regular performance management to improve challenged members of the team
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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