Software Consultant - Modernization, Unified Monitoring and Management, Security

Prior to my SaaS consulting experience, I developed a strong foundation in the freight and logistics sector, with a specialization in high-value and critical shipment handling. My responsibilities included end-to-end monitoring, coordination, and issue resolution for strategic and enterprise-level B2B and B2C transactions. This experience strengthened my skills in process improvement, report automation, and SOP development, while also providing opportunities to lead teams and contribute to training and professional development initiatives.

Worked as one of the Lead of the Quality Service Experts for the Premier Customer Care team for FedEx APAC, where we focused on automating reports to enhance efficiency. Under my leadership, we successfully met the APAC team's demand for report automation using Excel macros for analysis, Power BI, SQL queries using Teradata, and interactive dashboards. My ability to streamline processes and present key insights during senior management meetings was invaluable. Beyond my technical skills, I am considered as a great collaborator and a supportive team player. I am a a results-driven professional with excellent leadership and analytical abilities.

With several years of experience in the SaaS industry, I have worked as a Software Consultant specializing in a range of ConnectWise products, including ConnectWise RMM, ScreenConnect, SaaS Backup, BrightGauge, and various security solutions such as SentinelOne, Bitdefender, Microsoft Defender for Office (MDO), Risk Assessment, and Endpoint Policy Management. I have supported a diverse client base, from small and medium-sized businesses (SMEs/SMBs) to strategic and enterprise-level partners, delivering tailored solutions that align with their operational and security needs. In my current role, I focus on modernization initiatives, where I lead targeted, high-impact engagements with complex partners. This involves consulting and implementation efforts aimed at transforming legacy tools and services into scalable, modern solutions within the ConnectWise ecosystem. By driving these transitions, I help partners improve efficiency, enhance security posture, and fully leverage the capabilities of modern SaaS platforms.

My experience as a Team Manager/Lead for the Premier Customer Care Team of FedEX APAC allowed me to handle 3 different Teams: FedEx PH, FedEx AMEA Control Tower, and FedEx FPA team with a total of 62 members, with the Different teams focusing on different tiers of clients with different handling process for each client. Skillset acquired include: Schedule Creation and People Mentoring/Training Employee Metrics Computation and Assessment Process Alignment, SOP Creation, Job-aid Creation, and Report Automation Tower Lead for Quality Service Experts Team in AMEA Team Coordination and Task Management Team Escalation Handling Handover and Work document Creation and Repair Point of contact for support related inquiries and clarifications