VA- Social media manager, Lead generation, Customer Support

• Provide a fair and reasonable resolution to customers in accordance with company policy. • Set a call back to clients who wish to discuss their concerns at their preferred time. • Provide a resolution through email and over the phone base on their preferred communication method. • Report and analyze feedback data to enable business areas to proactively improve and make evidence-based decisions. • Ensure complaints and correspondence are accurately captured, and authorized policies and procedures are adopted for triage, resolution, and escalation to ensure all timeframes for complaints are met.

Develop and execute social media strategies, create engaging content, schedule posts, monitor platforms, interact with followers, and analyze performance. Increase brand visibility, engagement, and reach the target audience.

Research and identify potential leads through various channels, including online research, social media, and networking events. Contact and qualify leads through phone calls, emails, and other communication methods Develop and maintain a database of leads and prospects for future reference

Entering customer and account data from source documents within time limits. Compiling, verifying accuracy, and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.