Executive Assistant

Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Bachelors degree

Last Active

May 24th, 2024 (3 days ago)

Member Since

February 7th, 2024

Profile Description

Salutations! I'm Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info (she/her), the orchestrator of success for America's directors, wielding a blend of organizational prowess, diplomatic finesse, and proactive problem-solving to elevate productivity and streamline operations. With a knack for multitasking, impeccable communication, and a keen eye for detail, I thrive in the dynamic realm of executive assistance, navigating challenges with poise and ensuring our leaders shine brightly on their path of success.


Executive Assistant
LSEG (London Stock Exchange Group)
- Provides support for several Senior Leaders.
- Standard diary management
- Provision of administrative and organizational support to Senior Leaders
- Dealing with incoming communications, correspondence on behalf of the executives
- Building and maintaining strong working relationships both internally and with clients and other key contacts at all levels
- Support the expense processes from raising claims, POs and setting up suppliers
- Arranging basic, travel itineraries and accommodation in conjunction with the in-house travel team ensuring compliance with internal policies
- Ensuring appropriate security measures are in place for travel in high-risk areas
- Keeping executive compliance record updated, with gifts/ entertainment etc.                

Customer Solutions Teammate (Investigation and RegUpgrade to see actual infoory)
PayPal Philippines
- Assisting customers with inquiries related to PayPal billing, including transactions, charges, and account statements.
- Handling and resolving customer disputes and chargebacks, ensuring fair and timely resolutions.
- Conducting investigations into customer-reported issues, potential fraud, or unauthorized transactions, and working to provide solutions.
- Ensuring that customer interactions and dispute resolutions adhere to relevant regUpgrade to see actual infoory requirements and PayPal's policies.
- Coordinating with regUpgrade to see actual infoory bodies or authorities as needed, ensuring compliance with local and international regUpgrade to see actual infoions.
- Maintaining detailed records of billing interactions, dispute resolutions, investigations, and regUpgrade to see actual infoory compliance activities.
- Providing customers with information on PayPal's billing processes, dispute resolution procedures, and regUpgrade to see actual infoory compliance requirements.
- Staying informed about changes in billing practices, dispute resolution mechanisms, and regUpgrade to see actual infoory requirements. Providing training to customer support teams on relevant updates.
- Contributing to fraud prevention initiatives by identifying patterns, suggesting improvements, and implementing best practices.     

Complaints Manager
Telstra
- Effective and timely resolution of complaints at productivity levels defined in the scorecard
- Quality of resolution to ensure complaints are not escalated or reopened
- TIO AI requests are actioned in a timely mUpgrade to see actual infor
- Contribute to the strategic and episode NPS targets
- Achieve customer service targets using standard company procedures.
- Explore and resolve customer complaints that are identified in accordance with standard procedures.
- Identify provisioning difficulties and facilitate proposed resolution with the customer in accordance with national procedures and action using core systems and processes.
- Issue/activate work orders by the accurate entry of customer information into core Telstra system/s and by following established work instructions
- Escalate customer complaints requiring non-standard variations for approval                                                                                                                                                                        Subject Matter Expert
Teletech 
- Assisting in resolving complex issues or challenges that may arise during the execution of processes, using expertise to find effective solutions.
- Serving as point of contact between the BPO and the client, addressing client queries, providing updates, and ensuring the service delivery aligns with the client expectations.
- Conducting training sessions for new and existing teaUpgrade to see actual infombers, ensuring they are well-versed in the domain-specific processes and industry standards.                                
Virtual English Teacher - Chinese Students
5'1 Talk Philippines
- Conducting English language classes virtually using video conferencing or online teaching platforms.
- Helping Chinese students improve their English language skills, including speaking, listening, reading, and writing.
- Creating engaging and effective lesson plans tailored to the students' language proficiency levels and learning objectives.
- Using various teaching methods, multimedia resources, and interactive activities to make learning enjoyable and effective.
- Offering constructive feedback to students on their language proficiency, pronunciation, and overall progress.
- Facilitating cultural exchange by incorporating discussions about English-speaking countries and cultures into lessons.
- Adjusting teaching techniques based on individual student needs and addressing challenges they may encounter.
- Encouraging active participation and communication in English during class sessions.
- Tracking and assessing students' progress, identifying areas for improvement, and providing additional support when needed.
- Maintaining communication with parents or guardians to update them on their child's progress and address any concerns.
- Following the guidelines and policies established by 5'1 Talk for virtual teaching, including scheduling, reporting, and communication protocols.                                                                                                                                                                                                                     
Technical Support Specialist
Expert Global Solution (now Alorica)
- Provide support to customers via different communication chUpgrade to see actual infols (phone, chat, email) to address issues with Dell laptops.
- Diagnose and resolve hardware and software issues reported by customers, including problems with operating systems, drivers, and applications.
- Maintain a comprehensive understanding of Dell laptops, their specifications, features, and common technical problems.
- Offer guidance and solutions to customers remotely, walking them through troubleshooting steps or remotely accessing their systems to address issues.
- Provide assistance related to warranty coverage, terms, and procedures for repair or replacement of Dell laptops.
- Assist customers with updating drivers and software to ensure optimal performance and compatibility.
- Escalate more complex technical problems to higher-level support or Dell's engineering teams when necessary.
- Record and document customer interactions, issues, and resolutions for future reference and continuous improvement.
- Inform customers about relevant product advisories, recalls, or updates related to Dell laptops.
- Ensure that customer interactions adhere to established quality standards and contribute to overall customer satisfaction.
- Educate customers on the proper use, maintenance, and troubleshooting of Dell laptops.                                                                                                                                                                                                                                                                                                  Technical Support Representative 
Stream Global Services
- Provide support to customers experiencing issues with their internet services through chUpgrade to see actual infols like phone, chat, or email.
- Diagnose and resolve problems related to internet connectivity, slow speeds, or interruptions in service.
- Assist customers in configuring and troubleshooting issues with their routers or other networking equipment.
- Address customer queries related to billing, service plans, and account information.
- Assist customers with the activation or deactivation of their internet services, including providing guidance on the installation process.
- Maintain a deep understanding of the ISP's services, network infrastructure, and technical specifications to provide accurate information and solutions.
- Escalate complex technical issues to higher-level support or network engineers when necessary.
- Document customer interactions, issues, and resolutions for reference and continuous improvement.
- Educate customers on how to use various features of their internet services and troubleshoot common issues independently.
- Provide information and updates to customers during service outages and coordinate with technical teams to resolve issues promptly.