Mark

Customer Service/Quality Analyst for Mobility Sales & Tech Support Programs

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Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

April 16th, 2024 (14 days ago)

Member Since

February 6th, 2024

Profile Description

As a Customer Service Representative, attending to customers' inquiries such as billing, payments and handling order inquiries and processing, in addition, to helping customers understand the service that they already have and the services that they would take part in the future. As a Quality Analyst, providing data insights/analysis in an email form to leaders and standard process flow as a basis for identifying pain points and opportunities for Customer Service representatives in the production.

Top Skills

Other Skills

Office and Administration » Data Analytics

Experience: 2 - 5 years

Collecting data and to draw conclusions to be able to come up with a solutions and decisions

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Providing data insights and data analysis in an Excel form

Office and Administration » Microsoft Power Point

Experience: 2 - 5 years

Drafting Presentation Decks for operations and Clients before call calibration commences

Office and Administration » Microsoft Word

Experience: 2 - 5 years

Office and Administration » Communication

Experience: 2 - 5 years

Communicating with the leaders and clients in providing data insights, analysis and opportunities, I also handle and facilitate local/operations and client call calibrations

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Basic Information

Age
40
Gender
Male
Website
Sign Up with Pro Account to View
Address
Davao, Del Sur
Tests Taken
IQ
Score:  104
DISC
Dominance: 23
Influence: 21
Steadiness: 48
Compliance: 8
English
C1(Advanced)
Uploaded ID
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