Customer Service Specialist / Graphic Designer

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

May 15th, 2024 (26 days ago)

Member Since

July 24th, 2016

Profile Description

Teleperformance - Team Leader (December 2014 - Present)- Develop and innovate effective strategies to drive awareness and    participation in employee engagement.- Collaborate with internal colleagues across the line of businesses    as well as the site administration to engage employees with unique    tactics and efforts.- Maintain program’s assets inventory by working closely with the    risk and controls team and fixed asset management team.- Implements individual coaching, performance improvement as well  as performance evaluations to optimize individual and team   performance.- Discusses monthly achievement plans with representatives to    identify and agree on actions to improve performance.

Teleperformance - Customer Service Specialist/Peer Coach (April 2012 – November 2014)
• Provided feedback / coaching to new hires in terms of call handling and best practices
• Assisted new hires during nesting period
• Provided feedback to new hires in terms of call handling and best practices
• Provided timely and effective resolution to a range of customer queries related to the product/service
• Responsibilities include: providing checking/savings account balances, quoting CD rates, funds transfers, process research and disputes, assist clients with their online banking needs, stop payment requests, order checks, cancel/issue debit cards, travel notification, etc.


Convergys - Customer Service Specialist (October 2011- April 2012)
• Delivered excellent customer service to customers who called into the contact center.
• Provided timely and effective resolution to a range of customer queries related to the product/service
• Responsibilities include: checking balances and available credits, explaining interest charges, process pay by phone, credit line increase/decrease requests, balance transfers, rewards program, travel notification, cancel/issue credit cards, etc.


Aegis People Support -Customer Service Specialist (October 2009-October 2011)
• Handled the tasks of answering incoming calls in a polite manner to provide utmost professional customer care service
• Handled responsibilities of identifying, researching and solving customer issues in a professional manner
• Responsibilities include: checking/savings/CD, funds transfers, process disputes, online banking, stop payment requests, and check orders, cancel/issue debit cards, travel notification, etc.