Service Support Officer / Admin Assistant / Customer Service

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

April 4th, 2024 (24 days ago)

Member Since

February 6th, 2024

Profile Description

With four years of experience in the BPO industry, I have worked as a Service Support Officer, Auditor, and Customer Service Representative under different accounts or clients, which provided me with more experience in dealing with different types of customers and handling various tasks.
I have developed excellent oral and written communication skills. Been an expert customer service agent, can work under pressure and with minimum supervision. Has good interpersonal skills and strategic thinker with a positive attitude, initiative, and work in a fast-paced environment. Has the ability to multi-task, adapt to change, and achieve results with accuracy. Can work both independently and as a teaUpgrade to see actual infomber. My job role as a Service Support officer includes assisting with Daily auditing as required (reviewing jobs, sending messages to technicians using the Auditor account if required), responding to Google reviews, Timesheets, Laserfiche entries, taking call center overflow calls, and relevant administrative duties as required. And as Customer Care Associate includes performing Inbound and Outbound calls for US based clients with healthcare accounts like FSA, HSA, and HRA, answering account inquiries such as account balance, plan provision, reimbursement process, online access troubleshooting, and card request, counseling about expense eligibility and documentation sufficiency for claim reimbursement and card substantiation, assessing and analyzing information to identify account issue and providing appropriate resolution. I create cases to raise issues or any discrepancy on the account to the proper internal team. I also do follow-up calls with customers.
I aspire to continue with my desire to grow as a person and enhance my capability to work and serve people of different cultures and characteristics; my determination, responsibility, and enthusiasm had been highly motivated to be able to succeed in my field of endeavor