Dricianne

General Virtual Assistant, Executive Virtual Assistant

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 26th, 2024 (4 days ago)

Member Since

February 6th, 2024

Profile Description

As a seasoned Amazon and Shopify Store Manager, I offer a comprehensive array of skills and
expertise to oversee every facet of your online retail journey. From fine-tuning product listings and
conducting in-depth keyword research to proficiently managing inventory levels and delivering
exceptional customer service, I excel in ensuring the smooth operation of your Amazon storefront.
With a deep understanding of Amazon Seller Central, I meticulously track sales patterns, analyze
performance indicators, and devise strategic initiatives aimed at fostering growth and enhancing
profitability. My unwavering commitment to precision, combined with a proactive approach to
troubleshooting, ensures that your Amazon enterprise receives the meticulous attention and
assistance it warrants. Allow me to serve as your trusted ally in navigating the intricate landscape
of the Amazon marketplace, affording you the freedom to concentrate on scaling your
achievements.
As a seasoned General Virtual Assistant, I bring a wealth of expertise in providing exemplary
Customer and Technical Support services to diverse clientele. With a meticulous attention to detail
and a commitment to excellence, I excel in promptly addressing customer inquiries, resolving
technical issues, and ensuring optimal satisfaction. My proficiency extends to managing customer
communications with professionalism and empathy, while my technical acumen enables me to
troubleshoot a myriad of software and hardware problems efficiently. Additionally, my
administrative skills streamline processes and optimize productivity, while my strong
communication and problem-solving abilities foster collaborative and effective teamwork.
Committed to delivering seamless support and enhancing client satisfaction, I am poised to
contribute to the success of any endeavor with professionalism and dedication.
As a driven professional, my goal is to drive tangible success by elevating customer satisfaction,
boosting revenue, and optimizing resource utilization. With a proactive approach and steadfast
dedication to organizational advancement, I utilize strategic insights to lead initiatives aligned
with company objectives. I prioritize fostering a balanced work environment, indicative of my
discipline and ability to nurture collaborative bonds. With my broad skill set, I am poised to enact
meaningful change and deliver measurable outcomes for any organization.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

Product Listing Optimization: Enhanced product listings on Amazon by optimizing titles, descriptions, and keywords to improve visibility and drive sales. Inventory Management: Monitored inventory levels, conducted stock checks, and coordinated with suppliers to ensure adequate stock availability. Price Monitoring and Competitor Analysis: Conducted regular price monitoring and competitor analysis to stay competitive in the market. Order Processing and Fulfillment: Managed incoming orders, processed transactions, and ensured timely order fulfillment. Customer Support: Provided prompt and courteous customer support via email, chat, and phone, addressing inquiries and resolving issues.

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Provided product information and guidance to customers as needed. Collaborated with other departments to resolve complex customer problems. Conducted follow-up communication to ensure customer satisfaction. Handled customer complaints and worked towards swift resolution. Processed customer orders, returns, and exchanges accurately. Identified opportunities for process improvement within the customer service department. Participated in training sessions to enhance product knowledge and customer service skills.

Office and Administration » Email Management

Experience: 2 - 5 years

Addressed customer inquiries and concerns promptly and professionally via email Assisted clients in navigating our products or services to meet their needs. Resolved escalated customer issues with empathy and efficiency. Documented and tracked customer interactions in our CRM system.

Other Skills

Marketing » Content Creation » Research / Academic Writing

Experience: Less than 6 months

Office and Administration » Calendar Management

Experience: 6 months - 1 year

Basic Information

Age
36
Gender
Female
Website
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Address
Tanay, Rizal
Tests Taken
IQ
Score:  124
DISC
Dominance: 60
Influence: 22
Steadiness: 11
Compliance: 7
English
C1(Advanced)
Uploaded ID
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