Customer Service Specialize

During my tenure at IQOR Philippines from October 02, 2023, to January 09, 2024, I served as a Sales Representative for a seasonal account representing the Silver Star Brand. In this role, I engaged in sales activities across various product categories, including apparel, jewelry, personal care items, medicines, and furniture. My responsibilities involved promoting and selling these products to customers, providing product information, addressing customer inquiries, and ensuring customer satisfaction. Working in a diverse range of product categories allowed me to develop versatile sales skills, adaptability, and a deep understanding of customer needs across different industries. I honed my ability to effectively communicate product features and benefits, tailor sales approaches to individual customers, and meet sales targets within a dynamic and fast-paced environment. My experience as a Sales Representative at IQOR Philippines equipped me with valuable sales expertise that I am eager to leverage in future roles within the retail, consumer goods, or sales industries. I am confident that my skills and experience will contribute positively to any sales-focused team or organization.

During my tenure at Alorica from May 2, 2022, to October 10, 2023, I held positions that primarily focused on logistics and customer support related to UPS services. As part of the UPS Apple Support, Preferred Customer Associate, and UPS Universal roles, I was responsible for handling various logistics-related inquiries and issues, such as delivery tracking, missing packages, transportation concerns, and delivery problems. I provided comprehensive support to customers, ensuring timely resolution of logistics issues and maintaining high levels of customer satisfaction. In these roles, I developed strong problem-solving skills, effective communication abilities, and a thorough understanding of logistics operations within the context of UPS services. My experience allowed me to excel in managing customer expectations and addressing complex logistics challenges effectively. I am grateful for the opportunity to have contributed to the success of the UPS support team during my time at Alorica, and I am eager to leverage my skills and expertise in future roles within the logistics industry.

During my tenure at Teletech from October 21, 2013, to January 8, 2016, I held the role of Customer Service Representative II for CLEARWIRE/CLEAR. This position was focused on providing inbound customer support and assistance within the telecommunications industry. As a Customer Service Representative II, I was responsible for addressing customer inquiries, resolving issues promptly and effectively, and ensuring high levels of customer satisfaction. I engaged with customers to understand their needs, provide product information, and deliver personalized solutions. Additionally, I played a vital role in customer retention by building strong relationships and exceeding service expectations. During my tenure in this role, I cultivated strong communication skills, refined my problem-solving abilities, and acquired valuable experience in providing exceptional customer service. My employment at IQOR Philippines from May 15, 2016, to February 08, 2019, I served as a Customer Service Representative handling both inbound and outbound calls for Sprint US. In this role, I was responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. I engaged with customers to troubleshoot problems, provide product information, and facilitate solutions tailored to their needs. My experience at IQOR Philippines allowed me to further develop my communication skills, enhance my ability to handle diverse customer interactions, and contribute effectively to the success of the customer service team. I am grateful for the experience gained during my time at IQOR Philippines and believe it has equipped me well for future opportunities in customer service and support roles.