Executive & Operations Virtual Assistant | Customer Support Specialist | Billing

Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($928.00/month)

Bachelors degree

Last Active

July 11th, 2026 (7 days ago)

Member Since

February 5th, 2024

Profile Description

Hello there, I'm Patrick from the Philippines. I'm an Executive Virtual Assistant with nearly 3 years of experience supporting businesses with billing, administration, and customer service. I help keep operations organized, invoices accurate, and accounts up to date so business owners and executives can focus on growing their company instead of getting stuck in back-end tasks. In my recent role as a Billing Administrator, I handle 50+ jobs weekly, resolve daily billing concerns, process invoice revisions, and support month-end closing with a team target of SGD 6.5M. I make sure invoices are correct, purchase orders are verified, and client concerns are handled quickly through email and chat. I've also supported airline guest services operations and managed social media pages for a small business — giving me well-rounded experience in admin support, coordination, and client communication.

Here’s how I help businesses:
Customer service (phone, email, chat)
Handle billing and payment follow-ups
Billing dispute resolution
Operations coordination
Administrative assistance
Manage appointments & meetings
Ensure meetings and deadlines are organized
Inbox & email management
Data entry & data accuracy
Document preparation
Spreadsheet management
Invoice creation and processing
Review charges and billing transactions
Keep digital files and data organized
Account reconciliation
Identify billing discrepancies
Track inventory levels
Generate reorder lists
Purchase order checking
Month-end closing assistance
Customer support via email and chat
Social media management
Pad ad boosting (Facebook, Instagram)
Content planning & strategy
Content scheduling and posting
Social media audience engagment
Performance monitoring & analytics reporting
Answer incoming office calls professionally
Maintain accurate customer data in CRM or systems
Verify and update customer records in the CRM
Documentation and file organization
Process membership sign-ups and cancellations
Follow up on outstanding invoices
Process payments and maintain billing records
Assist with community management (comments, conversation starters)
Make outbound calls to schedule services, confirm appointments, follow up payments
Maintain accurate call logs and customer records

Tools I'm proficient at:
Monday Board, Invoicing Software (AIMS), Canva, CapCut, Photoroom, Canva Magic Studio/Canva AI, ChatGPT, Gemini, Jasper, Copy AI, Rytr, Quilbot, Microsoft Teams, Slack, Zoom, Google Meet, Google Chat, Skype, Viber, WhatsApp, Telegram, FB Messenger, ---------- , Gmail, Loom, Microsoft Outlook, SharePoint, Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Drive, Docs, Gmail, Forms, Sheets)

Why work with me:
I love helping customers feel taken care of
Strong attention to detail and highly responsive
Excellent phone etiquette and customer service skills
Professional, dependable, and team-oriented attitude
Reliable, proactive, and takes ownership of outcomes of work
Familiar with Canva & Photoroom for basic graphics
With reliable high-speed internet, working computer, noise canceling headset & quiet work space

Invite me for an interview.
I'm available to work full-time, part-time, or 10-15 hours weekly. I'm also flexible to work different time zones as US, Canada, UK, EU, AU and NZ.

Data Entry, Invoicing, Market Research, Attention to Detail, Communication, Accuracy Verification, Customer Service, Accounts Receivable, Organization, Computer Literacy, English Proficiency, Customer Support, Phone Support, Office and Administration, Administrative Management, Email Management, Accounts Reconciliations, Scheduling, Meeting Management, Back Office Support, Customer Support, Documentation, Project Management, Customer Relationship Management, Finance Management, Administrative Support, Coordination, Virtual Assistant, Operation Management, Social Media Management, Records Management, Account Management, Inbound Sales, Sales Support, Order Management, Order processing, English Speaking