Customer Service Representative / Social Media Manager / Med

Attention to detail is my number one priority in content creation. Whether this is a promotional event, product, blog, or social media growth it is important to abide by the rules. Relevantness is also one of the keys that I consider to be important to have an effective engagement with the audience as trend changes almost every week so should my content.

I worked as an ESL teacher for almost two years and this helped me shape my vocal communication skills to foreigners, especially Chinese and Korean. I have handled different communication barriers, which made me better at vocalizing my thoughts.

As a customer service representative, I was trained to be effective and empathetic. The customer is always right but not when you have a better resolution! I showed consistency with a quality score of 95% to 100% every week and above 85% satisfaction score.

Using different platforms like PubPlus, KO Digital, and Shinez we get an organized data analysis from the Facebook ads we create and launch. I was responsible for content creation, budgeting, launching, and campaign management. Our creatives depend on the article of the blog we're promoting. It could be entertainment, lifestyle, health, travel, or people sharing content. We focus on creatives that go by the rules and regulations of Facebook to avoid unwanted flags that may cause temporary suspension of the account. Attention to detail is very important in this role. Facebook ads is always a learning stage due to regular updates.