E-commerce Assistant/ Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

April 24th, 2024 (10 days ago)

Member Since

February 3rd, 2024

Profile Description

To become a successful customer service specialist, you'll need a combination of technical, communication, and customer service skills. With my previous experienced `here are the skills I learn;
Communication skills - you have to have clear and concise verbal and written communications in order for you and customer understand each other.
Customer Service - second skill that you need to have is ability to handle guests inquiries and concerns professionally and efficiently so that you can provide proper resolution. Empathy and patience to create a positive guests experience.
Technical Proficiency - Competence in virtual communication is a must, you have to familiarize tools like email, chat and video conferencing.
Organization and Multitasking - a customer specialist should also needs to be efficient in handling multiple tasks simultaneously, such as managing time and inquiries of all the customers/guests.
Problem Solver - if you are dealing with customer you have to be a quick thinker to resolve and address issues promptly.
Adaptability - Learning new things is like starting fresh , in this era you have to have the ability to adapt to new technologies and evolving virtual work environment.
Professionalism - this is an important skill a customer service should have, maintaining a professional demeanor in all interactions, whether virtual or in person.
Time management - effectively managing time to meet the deadlines and handle administrative tasks.
A combination of skills, experience and a proactive approach to building your reputation can help you become an effective customer service specialist.