I am an experienced IT Support professional with corporate background in Service Desk and basic networking.
I help businesses with:
• Windows troubleshooting (slow PC, crashes, software issues)
• Basic network support (LAN, Wi-Fi, connectivity issues)
• Ticket handling using ServiceNow or similar tools
• User account support (password resets, access issues)
• Remote support via AnyDesk / TeamViewer
I am reliable, detail-oriented, and comfortable working part-time or on-call.
Experience: 2 - 5 years
- Assisted users remotely with hardware, software, and network issues - Performed PC optimization and system troubleshooting - Supported email and productivity tools - Provided basic printer support
Experience: 2 - 5 years
-Assisted clients remotely via phone calls regarding their hardware, software, and network issues. -Providing updates with the clients about their IT requests.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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