Cloud/App Support Senior Analyst

Overview

Looking for full-time work (9 hours/day)

at $5.82/hour ($1,260.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

January 31st, 2024

Profile Description

ith over 8 years of experience in the BPO industry, I have developed a comprehensive skill set in managing various international accounts through both voice and non-voice channels. My career has been ---------- ed by a strong focus on customer satisfaction and operational efficiency, supported by a robust proficiency in CRM systems, ServiceNow, Microsoft Office products, and ticket handling.Professional Background:I have extensive experience in handling inbound and outbound calls, managing customer interactions via voice, chat, and email. My roles have involved using CRM platforms to track customer engagements, resolve issues, and enhance service delivery. My proficiency in ServiceNow has enabled me to manage and streamline IT service management processes, while my expertise in Microsoft Office products has supported effective data analysis, reporting, and ---------- addition to my practical skills, I am a Certified Software Asset Management professional, holding certifications at Levels 1, 2, and 3. These certifications underscore my ability to manage software assets efficiently and ensure compliance with industry standards.Skills and Expertise:CRM Systems: Proficient in various CRM platforms, adept at tracking customer interactions, managing data, and enhancing service ---------- rviceNow: Experienced in utilizing ServiceNow for IT service management, including i ---------- and problem management.Microsoft Office Products: Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for data analysis, reporting, and documentation.Ticket Handling: Expertise in managing and resolving support tickets, ensuring timely and effective issue resolution.Lead Generation: Proven ability to generate and nurture leads, contributing to increased sales and customer acquisition.Customer Service: Committed to providing exceptional service through multiple channels, with a focus on resolving inquiries and enhancing customer satisfaction.My professional journey reflects a dedication to improving customer experiences and optimizing operational processes. I am enthusiastic about leveraging my skills and experience to drive success in new opportunities and contribute positively to any organization.