I have been in a call center industry for morethan 10 years. We started at outbound call center agent and a few years shift to inbound customer service representative and promoted SME or Subject matter experts after 5 years. I am flexible and ready for any adaptable changes in my work career.
Experience: 10+ years
We started at outbound sale agent then shift to customer service after 5 years then promoted to SME subject matter experts and at the same time doing chat and email support.
Experience: 10+ years
We have started learning an outbound sales agent, after 5 years I was shift to Inbound customer service then in my 7 years in the company I was promoted as an SME or subject matters, I' m acting as an assistant supervisor. In the absence of my supervisor. I am taking over the operations.
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