Expert Customer Service Support & General Virtual Assistant

Demonstrated proficiency in upselling Microsoft products, contributing to increased revenue while maintaining a high standard of customer service.

Successfully managed customer inquiries through chat, phone, and email, providing comprehensive solutions for Microsoft-related issues.

Achieved the distinguished title of Microsoft Top Agent, showcasing consistent excellence in customer support and upselling. This recognition was maintained for consecutive months, reflecting sustained high performance. Successfully met and surpassed scorecard expectations, resulting in the attainment of incentives and bonuses. This consistent performance highlights not only technical proficiency but also a dedication to meeting and exceeding performance metrics.

Customer Service Excellence: Demonstrated ability to consistently deliver high-quality customer service, exceeding client expectations and fostering positive customer experiences. Multichannel Support: Proficient in handling a variety of accounts, including phone, email, and chat support. Versatile communication skills tailored to different platforms. Adaptability: Thrives in dynamic work environments, showcasing resilience and flexibility in adapting to changing tasks, technologies, and customer demands. Problem Resolution: Proven track record of resolving customer issues efficiently and effectively, contributing to high levels of customer satisfaction and retention. Team Collaboration: Collaborative team player with a history of successful cross-functional collaboration to achieve team goals and exceed performance metrics.