Admin Assistant, Customer Service, Quality Assurance, and Training Expert – 8+

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 9th, 2026 (yesterday)

Member Since

January 28th, 2024

Profile Description

“Are you ready to boost your day to day processes with lasting improvements?"

I’m a dedicated and versatile General Virtual Assistant with 8+ years of experience in administrative support, training, quality assurance, and customer service. My background in the BPO industry as a Lead Trainer, Quality Analyst, and Customer Service Representative gives me a 360 degree understanding of how to deliver top notch support and measurable results.

What I bring to your business:
General Admin Support – Email & calendar management, CRM updates, data entry, research, and organized reporting through Excel & Google Sheets.
Customer Service – Inbox management, inquiry handling, and exceptional client care.
Quality Assurance – Monitoring, analyzing, and reporting to ensure consistent performance.
Training & Onboarding – SOP creation, guides, and onboarding materials to get teams up to speed.
Data & Reporting – Dashboards, charts, and data visualization
Root Cause Analysis – Identifying process gaps and eliminating recurring issues for sustainable improvement.

Tools I use to streamline operations:
Microsoft Office
Excel (Pivot Tables, XLOOKUP, INDEX-MATCH, SUMIFS, and other financial formulas)
Google Workspace
Power BI
Monday
Trello
ViciDial
Popstream
Genesys
Basic GHL
Canva
Capcut
Slack

I’m known for my attention to detail, proactive communication, and problem solving skills. My goal is to help busy entrepreneurs and businesses stay organized, efficient, and focused on growth. Let’s connect and discuss how I can make your day easier and your business run smoother!