Logistics Officer| Customer Service Representative

I worked as a Logistics Officers for 7 years and I managed the inventory of raw and finished product. The daily routine tasks include communicating with customers for withdrawal schedule of both pick-up and delivery items. I managed my team by coordinating with the logistics, quality assurance, and the Plant Operations staff regarding the schedule, quantity, and quality of the product prior to product withdrawal. For the delivery items specifically for Liquid Carbon Dioxide, I ensured trucks were in good condition by coordinating with motorpool and logistics staff prior to dispatch. Additionally, I oversaw and prepared schedules of the logistics staff and evaluated their performances for quality assurance purposes. In my capacity, I also acted as a team leader for the Food Safety System Certification (FSSC 22000) as well as being a member of the Internal Audit team (QMS 9001:2015 and FSSC 22000)

I worked as a Technical Support Representative for 10months . I Handled Technical calls for Qwest Company account regarding phone issues such as no dial tone, static lines, and voice-mail issues. , I also identified customer concerns and provided troubleshooting solutions and, and I also booked technicians for repair issues that cannot be resolved over the phone

I worked as a Customer Support Representative for more than 3 years. I handled inbound customer service support calls for the COMCAST Company regarding billing and cable repair issues; billing concerns include billing adjustments, bill re-computation and bill explanation. I booked and scheduled technicians for repair issues that can cannot be resolved over the phone. and also I cross-sell value-added services and/or products to customers online that include cable services, internet services, phone services, and home security systems.