ECommerce & Shopify Customer Support Virtual Assistant

committed to providing exceptional service. With a focus on clear communication and problem resolution,skilled in addressing inquiries, resolving issues, and ensuring a positive customer experience.I prioritize efficiency and professionalism to meet the diverse needs of our customers through phone interactions, delivering prompt and effective assistance

I have 6 years of experience in Shopify and eCommerce customer support, assisting customers with orders, shipping updates, refunds, returns, and other day-to-day concerns. I’ve supported high-volume Shopify and dropshipping stores, making sure customers receive fast, clear, and accurate assistance using tools like Gorgias, Richpanel, and Shopify backend systems. I’m comfortable managing a busy inbox while staying organized, detail-focused, and customer-friendly.

Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures.

Experience in data analysis and backend support, focusing on data entry, cleaning, and consolidation using tools like Excel and Power Query. I’ve worked on organizing and auditing data such as invoices, vendor records, and reports to ensure accuracy and consistency across systems. My role often involved turning raw or messy data into clean, usable information for reporting and decision-making.