Technical Support / Customer service / Geek Squad Computing Services Agent

I worked for Kinkoid Studio as a Customer Service and Email Support Representative. I served as the first point of contact for customers, assisting them with account-related issues, inquiries, and support requests on the gaming platform. This was a remote part-time position that lasted for eight months.

I was part of the Google Play Support team, where we managed subscription-related concerns and technical issues involving the Google Play Store. We also assisted customers with troubleshooting Android devices and processed refunds for unauthorized charges. In addition, I was part of the Geek Squad team at Best Buy, where we provided technical support for computers purchased from the store. My responsibilities included removing viruses, connecting and configuring printers, troubleshooting software issues, and performing general computer maintenance and cleanup.

worked as a Customer Service Representative at Verizon in the Retention Department, where my primary responsibility was to retain customers who were considering canceling their service. I also promoted and sold Verizon Wireless products, including mobile phones, plans, and subscription services. Later, I was promoted to Subject Matter Expert (SME). In this role, I was assigned to the training classroom, where I coached and supported newly hired agents by teaching standard operating procedures (SOPs), best practices, and customer service techniques to help them succeed in their roles.