Rociell

E-commerce & Booking Support Specialist | Shopify, OTAs & Customer Experience |

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

High school diploma

Last Active

July 8th, 2026 (3 days ago)

Member Since

January 26th, 2024

Profile Description

Hi! I’m Rociell — Your Reliable E-Commerce & Customer Support Assistant

I am a detail-oriented and dependable virtual assistant with over three years of experience supporting e-commerce stores and online booking platforms. I have hands-on experience managing customer inquiries via email and messaging, processing orders, refunds, and returns, and maintaining accurate product listings across multiple platforms including Shopify, Airbnb, Agoda, ---------- , and ---------- .

I am skilled in:

Customer service & online support (email, chat, social media)

Product listing, data entry, and updating information

Writing clear product descriptions and handling basic SEO

Managing orders, inventory, and booking availability

Using tools like Shopify, Zendesk, SleekFlow, Google Workspace, and Microsoft Office

I follow SOPs and templates precisely, work independently with minimal supervision, and adapt quickly to new systems. I am committed to delivering professional, consistent, and solution-oriented support, and I am eager to grow with your business long-term.

Top Skills

E-Commerce » Shopify

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: Less than 6 months

Accounting » Bookkeeping » Online Bookkeeping

Experience: Less than 6 months

Other Skills

Customer Support » Sales Support » Hotel Booking

Experience: Less than 6 months

Design » Graphic Design » Canva

Experience: 6 months - 1 year

E-Commerce » Order processing

Experience: 6 months - 1 year

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: 6 months - 1 year

Office and Administration » Data Entry

Experience: 6 months - 1 year

Basic Information

Age: 24

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon, Bukidnon

Tests Taken: IQ
Score: 105: DISC
Dominance: 33%
Influence: 19%
Steadiness: 26%
Compliance: 22%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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