Janelle
General Virtual Assistant/Customer Service Team Leader
Overview
Looking for full-time work (9 hours/day)
at $3.40/hour ($673.20/month)
Bachelors degree
Last Active
May 10th, 2024 (8 days ago)
Member Since
January 25th, 2024
Profile Description
Hi, my name is
Instagram and
through Ads. I worked also in the hospitality industry as a Marketing and
Reservations Associate where I managed local and international reservations,
billing, and even advertising the hotel through its social media pages. As the
marketing specialist, I’ve done some graphic designs for the hotel
advertisements in different social media pages.
Apart from that, I worked as a Customer and
Technical Support Associate for AT&T from August 2018 - February 2020
handling sales, billing, troubleshooting consumer devices at home, and
dispatching a technician for repairs and installations.
Also worked as a Customer
Service Associate and Team Leader mentoring 20 associates for
(United States) where I have done many administrative tasks on a daily basis,
continuously monitored Key Performance Indicators (KPIs) ensuring that it is
met, and that my team always delivers exceptional customer service and
satisfaction from March 2020 - January 2024. I strongly believe that the work
experiences I've had and the customer service and leadership skills I have
learned have made me a competitive individual and leader. I am confident that I
will greatly and positively contribute to any company that I'd get the chance
of working with. I am a highly skilled individual, and is always willing to be
trained.
Please hire me or consider
reviewing my profile more in this page thorough this link:
Top Skills
Customer Support » Ecommerce » Amazon
Experience: 2 - 5 years
Worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Customer Support » Customer Service
Experience: 5 - 10 years
I have worked as a Customer and Technical Support Associate for AT&T from August 2018 - February 2020 handling sales, billing, troubleshooting their devices at home, and dispatching a technician for repairs and installations. Also worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Office and Administration » Leadership
Experience: 2 - 5 years
Worked as a Customer Service Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Other Skills
E-Commerce » Amazon » Keyword Management
Experience: 2 - 5 years
Worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Customer Support » Technical Support
Experience: 2 - 5 years
I have worked as a Customer and Technical Support Associate for AT&T from August 2018 - February 2020 handling sales, billing, troubleshooting their devices at home, and dispatching a technician for repairs and installations. Also worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
I have worked as a Customer and Technical Support Associate for AT&T from August 2018 - February 2020 handling sales, billing, troubleshooting their devices at home, and dispatching a technician for repairs and installations. Also worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Advertising » Amazon PPC
Experience: 2 - 5 years
Worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Office and Administration » Data Entry
Experience: 2 - 5 years
I have worked as a Customer and Technical Support Associate for AT&T from August 2018 - February 2020 handling sales, billing, troubleshooting their devices at home, and dispatching a technician for repairs and installations. Also worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Customer Support » Active Listening
Experience: 2 - 5 years
I have worked as a Customer and Technical Support Associate for AT&T from August 2018 - February 2020 handling sales, billing, troubleshooting their devices at home, and dispatching a technician for repairs and installations. Also worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Office and Administration » Problem Solving
Experience: 2 - 5 years
I have worked as a Customer and Technical Support Associate for AT&T from August 2018 - February 2020 handling sales, billing, troubleshooting their devices at home, and dispatching a technician for repairs and installations. Also worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Coaching » Training and Development
Experience: 2 - 5 years
I have worked as a Customer and Technical Support Associate for AT&T from August 2018 - February 2020 handling sales, billing, troubleshooting their devices at home, and dispatching a technician for repairs and installations. Also worked as a Customer Service Associate and Team Leader mentoring 20 associates for Amazon.com (United States) where I have continuously monitored Key Performance Indicators (KPIs) ensuring that it is met, and that my team always deliver exceptional customer service and satisfaction from March 2020 - January 2024.
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Puerto Princesa, Palawan
- Uploaded ID
- Sign Up with Pro Account to View
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