Customer Representative | Admin Support | Order Management |

Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Immediately escalating serious complaints or issues that are relatively important. Liaising with colleagues or managers to find the best solutions to customers’ issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarizing with new products and services as they are introduced. Attending workshops and meetings as required. Providing outstanding one time resolution and customer satisfaction. Respecting client confidentiality at all times.

Handles one Holiday Inn hotel in Australia for over all tasks and respond to guest reservation needs and resolve related problems in an appropriate timeframe with acceptable service recovery. Book reservations thru emails and calls. Used a Property Management Software (PM Pro Amadeus and Protel). Maximize rooms revenue through upselling of rooms and hotel facilities, while making reservations. Optimize hotel occupancy and average rate under the guidance of the Revenue Centre Operations Manager. Assist in the efficient day-to-day operation of the Revenue Centre.

I handled travel account which is Expedia wherein I handled US clients and also American Express handling UK customers.