Gen.Virtual Assistant|Customer Support|SMM|Trainer Team Lead

- Inbox Management - Calendar and Appointment Setting - Schedule meetings and sessions - Knowledgeable about CRM tools - Book travel arrangements - Answering calls and correspondences etc.

Answering customer questions about product specifications, shipments, returns. •Canceling orders •Resolving eBay cases (item not received and item not as described). •Handling returns (Obtaining return labels from vendor and providing to customers). •Handling feedback and defect removal. Assists customers with the purchase of Company products and services, features, accessories and bill payments. •Answers customer/client requests or inquiries concerning services, products, billing, equipment and reports problem areas. •Assist customers with product selection, installation, activation, and troubleshooting •Responsible in providing a breakdown of the bills, highlighting prorated fees and charges.

- Setting of goals, provides coaching session, monitoring the team and participating to several meetings and calibrations with different departments are some of the tasks that I've experience as a Team Leader | Consistent Top Team Leader - received several certificates and rewards while helping my teammates to be proficient. | Handled escalated supervisory calls, chats and emails.

- Generate content ideas in social media platform - Scheduling posts - Followers engagement - Monitor analytics - Optimize social account - Create campaigns for social engagement - Collaborate with other departments etc.

- 60 WPM, 100

- Excellent communication skills - Can manage escalated/supervisory calls

Product Specific Trainer - Administrative tasks such as Email Management - Calendar Management - Slack - Zoom | Tableau | Microsoft Office 365 | Google Workspace etc.