General VA | Business Development Manager

During my early years of employment, I commence my career as a Customer Service Representative at one of the Philippines' largest one-stop service shops, specializing in Western Union transactions, airline tickets, cellphone loads, and bill payments. Amidst the bustling environment, we routinely assisted no fewer than 300 customers during our standard operating hours of 8 am to 5 pm. The challenge was significant, with only 2 people manning each location, 3 being the maximum for mall branches. As a CSR, I honed the art of balancing alertness and speed while consistently delivering a high-quality service that surpassed customer expectations. As my career progressed, so did the customers that I interacted with. Transitioning to the business development team, I began managing a diverse group of sub-agent owners and operators. In this capacity, I not only provided support during regular working hours but also extended assistance during my off-time and scheduled rest days. The most fulfilling aspect of my role lies in the belief that I can make a difference. Whether through developing and conducting training programs to enhance customer service skills or offering unwavering support, the satisfaction derived from helping others and improving their circumstances defines excellent customer service for me.

In my current role as Business Development Manager at USSC, I lead a team of Business Development Executives of 7 members to implement the acquisition and onboarding of new accounts in verticals such as SMEs, Schools, Manpower, and Government. One of the key challenges was aligning the team's efforts to the company and clients evolving requirements. To address this, I initiated regular team huddles to ensure open communication and quick decision-making. I make sure that goals are communicated and understood, emphasizing the importance of each team member's contribution. Recognizing the diverse strengths within the team, I strategically delegate tasks base on based on individual expertise, fostering a sense of ownership among the team members. In achieving project milestones, I implement a feedback loop to capture lessons learned. This reflective approach allows the team to identify areas of improvement and contributes to a continuous learning culture. Through this experience, I honed my skills in vision-setting, effective communication, conflict resolution, and team empowerment. It reinforces my belief in the power of collaboration and adaptable leadership style to drive successful project outcomes.

My experience with business development includes lead generation, leading cross-functional teams in the development and execution of client-specific solutions, creating compelling presentations for key stakeholders, and showcasing the company's value proposition, product/service offerings, and strategic initiatives. For over a decade, I served as an Account Executive within the Agency Development Group at USSC, specializing in onboarding sub-agent and merchant accounts across the Visayas Area. This pivotal role allowed me to refine my skills in market research and analysis, identifying high-quality leads, and engaging external customers to elevate brand awareness. In my current capacity as a Business Development Manager, I've successfully navigated negotiations and closures for high-value contracts with key clients. My approach revolves around strategic and consultative selling, aligning our offerings with the client's needs, and proactively addressing concerns to foster lasting relationships. This journey has not only showcased my robust interpersonal and communication skills but also solidified my commitment to driving sustained business growth through impactful client engagement and strategic initiatives.

Wix CMS skill sets - Creating and managing web pages using Wix's drag and drop editor; Customizing website layouts, colors, fonts, and styles to match brand or theme; Adding and editing text, images, videos and other multimedia elements on website; Wix apps and widgets for enhanced functionality such as contact forms, galleries, and social media integrations; Create a Wix webinar with synced to Google Calendar; Implementing responsive design techniques to ensure your website looks great on all devices, including desktops, tablets and smartphones.

Here are my skill sets in using Canva: Creating and editing designs such as social media posts, presentations, posters and flyers; Using Canva's drag and drop interface to add text, images and graphics to designs; Utilizing Canva's extensive library of templates, stock photos, icons, and illustrations; Customizing colors, fonts, and layouts to match brand or style; Exporting designs in various formats such as PNG, JPG, PDF or animated GIF's; Design optimizations for different platforms and devices such as social media platforms.

Here are some of my Ontraport skills: - Setting up and managing customer databases in Ontraport - Creating and automating email marketing campaigns - Integrating payment gateways for e-commerce transactions - Creating and scheduling tasks, reminders, and follow-ups - Utilizing Ontraport's reporting and analytics tools for performance tracking - Segmenting contacts and personalizing communication based on customer data - Integrating Ontraport with other platforms and tools for seamless workflow and data syncing