4 Years Experience Customer Service Representative | Data Entry

Delivered customer support for over 4 years, assisting clients from the US, AU, and CA across financial, logistics, and e-commerce industries. Handled inquiries, order tracking, billing concerns, and issue resolution through chat and email, maintaining high accuracy, professionalism, and customer satisfaction in fast-paced environments.

Handled logistics order processing as a Customer Service Representative using CRM tools like Salesforce. Managed order entry, coordinated with dispatchers for scheduling and delivery updates, and ensured accurate, timely communication with customers while maintaining organized records.

Handled data entry tasks as a Customer Service Representative by accurately updating customer information, logging interactions, and maintaining records in CRM systems like Salesforce. Ensured data accuracy through regular verification, organized large volumes of customer data, and supported reporting by maintaining clean and up-to-date records while meeting fast-paced service demands.

Created basic marketing visuals using Canva for campaign shoots and advertisements, including social media posts, banners, and promotional materials. Focused on clean layouts, brand consistency, and quick turnaround to support marketing initiatives.

Managed end-to-end order processing Order management including order entry, tracking, and issue resolution using SAP and Salesforce. Verified order accuracy, updated customer and shipment details, coordinated with internal teams for fulfillment, and ensured timely delivery while maintaining clean, accurate records in both systems.