I have worked in the Business Process Outsourcing Industry for over 8 years and have been into different line of businesses namely Marketing, Sales, Customer Service Delivery, and Management where I developed a wide set of skills.
I started working from home since 2017 and I was a General Virtual Assistant for a real estate agency and a life insurance agency respectively. I am currently open to other opportunities.
I am results driven and I deliver my tasks with integrity. I aim not just to meet the goals but also to exceed expectations which helped me earn numerous recognitions and even led to a Team Lead promotion in my call center years.
I am your all-around Virtual Assistant who’s highly motivated with an entrepreneurial mindset.
Experience: 5 - 10 years
• Provide end to end customer service to customers • Take full ownership to resolve customer queries and deliver what matters to the customer on the first call. • Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues. • Work as part of a larger team to create a continuous improvement culture. • Integrate key learning into operations to help support customer advocacy.
Experience: 1 - 2 years
Experience: 6 months - 1 year
• Manage files and sends daily/weekly/monthly reports • Email management • Process book sample requests • Research • Data Entry
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